Last updated: May 01, 2026
We are Mello, also known as Mello Community, a company registered in the United Kingdom at 43C Navarino Road, London, England, E8 1AD. We operate the website www.mellocommunity.com and the Mello mobile application (together, the "Services") — a community platform where fans can support and subscribe to independent musicians and access exclusive content.
You can contact us by phone at +44 07768 208932, by email at hello@mellocommunity.com, or by mail to 43C Navarino Road, London, England, E8 1AD, United Kingdom.
These Legal Terms constitute a legally binding agreement between you and Mello concerning your access to and use of the Services. By accessing the Services you agree to be bound by these Legal Terms. If you do not agree, you must discontinue use immediately.
We may update these Legal Terms from time to time. The modified terms become effective upon posting or upon notifying you by email. Continued use of the Services after changes means you accept the modified terms.
The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to register for or use the Services.
Mello lets fans support artists through recurring monthly subscriptions, one-off tips, merchandise purchases, and paid live experiences. All payments are processed by Stripe. Recurring subscriptions renew automatically each month until you cancel from your account settings.
Artists set their own subscription pricing, perks, and merchandise. Mello retains a 15% platform fee, with the remaining 85% paid out to the artist via their connected Stripe account.
All payments on Mello are final and non-refundable. This includes tips, one-off purchases, merchandise orders, live experience tickets, and any subscription payments that have already been charged. By completing a payment you acknowledge and accept this no-refund policy.
Artists and users may post content (audio, video, images, text) to the Services. You retain ownership of your content but grant Mello a worldwide, non-exclusive, royalty-free licence to host, display, and distribute it as needed to operate the Services. You represent that you own or have all necessary rights to the content you upload.
By uploading any content to Mello — including music, images, videos and text — you confirm that you own all rights to that content or have obtained all necessary permissions to share it on this platform. Mello accepts no responsibility for copyright infringement by users. Rights holders who believe their content has been used without permission should contact us at hello@mellocommunity.com and we will investigate and remove infringing content promptly. Mello reserves the right to remove any content that infringes third-party rights.
Absolutely no AI-generated content of any kind is permitted on Mello. This includes AI-composed music, AI-generated vocals, voice cloning, AI-written lyrics or posts, AI-generated artwork, images, or video. All content on Mello must be created by a real human artist. Accounts uploading AI content will be suspended or terminated.
Absolutely no harmful, sexual or violent content is permitted on Mello. This includes pornographic, sexually explicit, graphically violent, hateful, harassing, threatening, self-harm, or otherwise dangerous material. Such content will be removed immediately and the responsible accounts suspended or terminated, with reports made to the appropriate authorities where required by law.
Mello is registered with the UK Information Commissioner's Office (ICO) as a data controller and handles all personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.
The Mello brand, software, design, and trademarks are owned by Mello. You may not copy, reproduce, or create derivative works of the Services without our written permission.
We may suspend or terminate your access to the Services at any time, with or without notice, for any breach of these Legal Terms. You may close your account at any time from your settings.
The Services are provided "as is" and "as available" without warranties of any kind. Mello does not guarantee uninterrupted or error-free access. Nothing in these terms limits any rights you have under UK consumer law.
To the maximum extent permitted by law, Mello's total liability to you for any claim arising from these Legal Terms or the Services is limited to the amount you paid to Mello in the 12 months preceding the claim. We are not liable for any indirect or consequential losses.
These Legal Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
If you access the Services via the Mello mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the app on wireless electronic devices owned or controlled by you, strictly in accordance with these Legal Terms. You must not: decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of the app; make any modification, adaptation, improvement, enhancement, translation, or derivative work of the app; violate any applicable laws in connection with your access or use; remove, alter, or obscure any proprietary notice; use the app for any revenue-generating endeavour not authorised by us; make the app available over a network where it could be used by multiple devices at once; use the app to create a product, service, or software that competes with the app; or use the app to send automated queries or unsolicited commercial email.
If you download the app from the Apple App Store or Google Play (each an "App Distributor"), you acknowledge that these Legal Terms are between you and us only, not with the App Distributor; the App Distributor has no obligation to furnish maintenance or support; in the event of any failure to conform to a warranty, the App Distributor may refund the purchase price (if any) and, to the maximum extent permitted by law, will have no other warranty obligation; and the App Distributor is a third-party beneficiary of these Legal Terms.
The Services may contain links to third-party websites, applications, or content. We are not responsible for and do not endorse any third-party websites or content, and are not liable for any loss or damage caused by your use of them. You access such websites and content at your own risk and subject to the terms of those third parties.
We reserve the right, but not the obligation, to: monitor the Services for violations of these Legal Terms; take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting them to law enforcement; refuse, restrict, or disable access to any user contribution in our sole discretion; remove or disable files and content that are excessive in size or burdensome to our systems; and otherwise manage the Services in a manner designed to protect our rights and property and to facilitate proper functioning.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times; downtime, errors, delays, or interruptions may occur. You agree we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any such downtime.
There may occasionally be information on the Services that contains typographical errors, inaccuracies, or omissions — including descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Services at any time without prior notice.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party arising out of: your user contributions; your use of the Services; your breach of these Legal Terms or any representation or warranty in them; your violation of the rights of a third party, including intellectual property rights; or any overt harmful act toward any other user of the Services with whom you connected via the Services.
We will maintain certain data that you transmit to the Services for the purpose of managing performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree we shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from any such loss or corruption.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.
Any legal action brought by either you or us shall be commenced or prosecuted in the courts located in England and Wales, and the parties consent to and waive all defences of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts. Nothing in this section limits any right you have, as a consumer, to bring proceedings in the country in which you are domiciled where required by law.
These Legal Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of that right or provision. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
For any questions about these Terms, email hello@mellocommunity.com or write to Mello, 43C Navarino Road, London, England, E8 1AD, United Kingdom.